Shipping and Returns Policy

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DogSuppy is the #1 best-rated company in the UK, and we're doing everything in our power to help all of our customers as well as we possibly can.

Our guarantees in a nutshell:

  • Free shipping with Royal Mail πŸ‡¬πŸ‡§
  • Not satisfied = money back (up to 60 days).
    No additional shipping or return costs with us (feel free to check out our reviews).
  • Quality is the priority. And no annoying expensive subscriptions that you can't get rid of.

Below you will find all the information about how we ship your order and how you can request a return.

1. EVERYTHING ABOUT OUR SHIPMENTS

Shipping time

We usually offer free next-day delivery on all orders placed before 6pm on a weekday.

Right now, thanks to the incredible response to our recent viral success, we’re experiencing much higher demand than usual.

As a result, we are currently experiencing longer lead times.Β You’ll receive your confirmed delivery date shortly after placing your order, and your parcel will be sent with free next-day shipping as soon as it’s ready to go.

Shipping costs (free!)

We offerΒ free shippingΒ on all orders. You won't have to worry about extra import fees or duties since we ship directly from our warehouse in the UK.Β 

We offer one free gift per order (not per product in your shopping cart).

Track and trace

Once shipped, you will receive an email from us with a track and trace number. This allows you to track your package and check the status of your order.

Delivery

We deliver orders to your home or to an address of your choice.

If you are not at home when the package is delivered, our logistics partner will leave a card with instructions for a second delivery attempt or for collecting the package at a collection point.

If you have any questions about our shipping policies, please do not hesitate to contact us at support@dogsuppy.co.uk. We will do our best to help you as quickly as possible.

2. RETURN POLICY
If you want to return a package, you can do so within 60 days after the delivery of your package.Β We do not charge any costs for this.Β To prevent abuse of this satisfaction guarantee, we only refund the first order per customer ID within 60 days.

You inform us via support@dogsuppy.co.uk.

DogSuppy willΒ immediatelyΒ refund the amount deposited upon receipt of the goods.Β No additional costsΒ will be charged for reimbursement.

Thanks for reading this far... if you have any questions, just email us at support@dogsuppy.co.uk and we'll be happy to help 😊